Last Updated: November 15, 2023

Shipping & Delivery Policy

Comprehensive information about how we deliver WHEDU products and services to educational institutions worldwide

Digital
Instant Delivery
Physical
2-5 Business Days
Global
50+ Countries
Tracking
Real-Time Updates

Quick Shipping Options

Digital Delivery Physical Products Cost Calculator

1. Policy Overview

Digital Focus

This Shipping & Delivery Policy outlines how WHEDU ERP delivers products and services to educational institutions. As a primarily digital service provider with some physical products, our shipping methods vary based on the type of product or service purchased.

For Educational Institutions

Most WHEDU products are delivered digitally. Physical shipments are typically limited to training materials, hardware integrations, or promotional items for enterprise customers.

Key Shipping Principles

Transparency

Clear communication about delivery timelines and costs

Reliability

Consistent delivery performance with tracking capabilities

Security

Secure delivery methods for both digital and physical products

Support

Dedicated support for shipping and delivery inquiries

2. Digital Product Delivery

Instant Access

WHEDU Software Platform

Cloud-based school management system

As a Software-as-a-Service (SaaS) provider, most WHEDU products are delivered digitally through secure cloud access. This section covers our digital delivery process.

Product Type Delivery Method Delivery Time Access Method
WHEDU Platform Access Cloud Provisioning Instant to 2 hours Login credentials via email
API Access Digital Keys Instant API keys in dashboard
Documentation Digital Download Instant PDF/Online knowledge base
Training Materials Video Library Access Instant Private video portal
Custom Modules Cloud Deployment 1-3 business days Platform integration

Digital Delivery Process

Step 1: Order Confirmation

Immediate email confirmation with order details

Step 2: Account Setup

Automated system provisions your account (0-2 hours)

Step 3: Access Delivery

Login credentials sent to registered email

Step 4: Onboarding

Welcome materials and getting started guide

Digital Delivery Guarantee

We guarantee digital product delivery within 24 hours of purchase confirmation. If you don't receive access within this timeframe, contact support for immediate assistance.

3. Physical Product Shipping

2-5 Business Days

Physical Products & Materials

Training kits, documentation, and promotional materials

COVID-19 Update

Shipping times may be extended due to pandemic-related delays. We appreciate your patience and understanding.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Best For Tracking
Standard Ground 3-5 business days $9.99 Training materials, documentation Yes
Express 2-Day 2 business days $19.99 Urgent training materials Yes
Next Day Air 1 business day $29.99 Emergency replacements Yes
Free Shipping 5-7 business days FREE Orders over $500 Limited
White Glove 5-10 business days Quote Required Hardware installations Premium

Processing Time

  • Orders placed before 2 PM EST ship same day
  • Weekend orders process on Monday
  • Custom items may require 1-2 additional days
  • Holiday delays communicated via email

Shipping Carriers

  • UPS for most domestic shipments
  • FedEx for express deliveries
  • USPS for small packages
  • DHL for international shipments

4. International Shipping

Global Coverage

Global Delivery Network

Serving educational institutions in 50+ countries

WHEDU serves educational institutions worldwide. Our international shipping process is designed to be efficient while complying with local regulations and customs requirements.

North America

USA, Canada, Mexico

3-5 Days

Standard shipping

Europe

EU, UK, Switzerland

5-7 Days

Includes customs clearance

Asia Pacific

Australia, Japan, Singapore

7-10 Days

Express options available

Important: Customs & Duties

International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in WHEDU shipping costs and will be collected by the shipping carrier upon delivery.

International Shipping Requirements

  • Complete recipient address with phone number
  • Business name for commercial shipments
  • Tax ID/VAT number for certain countries
  • Contact information for customs clearance
  • Prohibited items declaration if applicable

5. Order Tracking & Status

Real-Time Updates

Track your WHEDU order in real-time from processing to delivery. All physical shipments include tracking information, while digital orders provide progress updates.

Order Status Description Timeline Customer Actions
Processing Order received and being prepared 0-24 hours Review order details
Shipped Package handed to carrier 1-2 days Track shipment
In Transit Package moving through carrier network 1-5 days Monitor progress
Out for Delivery Package with local delivery driver Delivery day Prepare to receive
Delivered Package delivered successfully Complete Confirm receipt

How to Track Your Order

  1. Check your order confirmation email for tracking link
  2. Login to your WHEDU account dashboard
  3. Use the tracking number with carrier's website
  4. Contact support for assistance

Tracking Features

  • Real-time location updates
  • Estimated delivery date
  • Delivery exception alerts
  • Proof of delivery documentation
  • Email/SMS notifications

Mobile Tracking App

Download our mobile app for push notifications and on-the-go tracking.

6. Shipping Delays & Issues

Problem Resolution

While we strive for perfect delivery every time, occasional delays and issues can occur. This section explains common problems and how we resolve them.

Weather & Natural Disasters

Severe weather conditions, natural disasters, or other acts of nature may delay shipments. In these cases, we work closely with carriers to reroute packages when possible and provide updated delivery estimates.

Customs Delays

International shipments may be delayed in customs. We provide all necessary documentation, but processing times vary by country. Customers may need to provide additional information to customs authorities.

Incorrect Address

Packages with incorrect addresses will be returned to us. We'll contact you to verify the correct address and reship at an additional shipping cost. Please double-check your shipping address during checkout.

Lost or Stolen Packages

If a package is lost in transit or stolen after delivery, contact us immediately. We'll initiate an investigation with the carrier and work to resolve the issue, which may include replacement or refund based on the circumstances.

What We Do When Delays Occur

  • Immediate notification via email
  • Updated delivery estimates
  • Carrier investigation initiation
  • Alternative solutions when possible
  • Regular status updates

Customer Responsibilities

  • Provide accurate shipping information
  • Monitor tracking updates
  • Respond to delivery attempts
  • Secure packages upon delivery
  • Report issues within 48 hours

7. Returns & Exchanges

30-Day Policy

Digital Product Returns

Due to the nature of digital products, software subscriptions are generally non-refundable after 14 days. Exceptions may be made for technical issues we cannot resolve.

Physical Product Return Policy

Product Type Return Window Condition Required Restocking Fee Return Shipping
Training Materials 30 days Unopened, original packaging 0% Customer pays
Documentation Kits 30 days Like new, no marks 10% Customer pays
Defective Items 90 days As received 0% We provide label
Wrong Item Shipped 30 days Unused 0% We provide label
Custom Orders Non-returnable N/A N/A N/A

Return Process

  1. Contact support for Return Authorization (RA) number
  2. Package item securely with RA number visible
  3. Ship to provided return address
  4. Allow 5-10 business days for processing
  5. Receive refund or exchange confirmation

Non-Returnable Items

  • Digital software downloads after 14 days
  • Opened training materials
  • Custom or personalized items
  • Downloadable digital content
  • Gift cards or subscription codes

8. Shipping Cost Calculator

Estimate Tool

Calculate Shipping Costs

1 lb 5 lbs 50 lbs
$

Estimated Shipping Cost

$9.99

Estimated Delivery: 3-5 business days

Free shipping available on orders over $500

Factors Affecting Shipping Costs

  • Distance: Longer distances increase costs
  • Weight & Dimensions: Larger/heavier items cost more
  • Delivery Speed: Faster shipping = higher cost
  • International Fees: Customs, duties, and taxes
  • Special Handling: Fragile, hazardous, or oversized items

Shipping Policy Acceptance

By placing an order with WHEDU, you acknowledge that you have read, understood, and agree to be bound by this Shipping & Delivery Policy. We reserve the right to update this policy at any time.

Last updated: November 15, 2023 | Version: 2.1.0